Satellite Operations Technician, Entry Level

TrustComm, Teleport Operations

Ellington Field Joint Reserve Military Base
11140 Aerospace Ave
Houston, TX 77034


Jennifer Maus
Director HR
Direct: 281-272-7533

To be contacted confidentially, please click here


With corporate offices in Quantico, VA and the teleport at the Ellington Joint Reserve Base in Houston, TrustComm is the premier global provider of innovative, secure satellite communications (SATCOM) application solutions.

An Introductory Note: Our Recruitment Process

TrustComm has retained Boxwood to conduct a different kind of recruitment. We have selected Boxwood because we are believers in Boxwood’s unique approach to candidate selection and qualification, and we have first hand experience with this process. While this process is different, we feel that it genuinely offers both candidates and the company the best opportunity to get to know each other at a deeper level than is typical with the conventional interview approach.

TrustComm is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

We extend our sincere thanks for considering our company and for your cooperation with our process.

Position Title: Satellite Operations Technician, Entry Level

The Satellite Operations Technician, Entry Level is an “Learning-On-the-Job” role.  The technician will learn to provide shift-based 7x24x365 Tier 1 and Tier 2 Satellite and Network Operations Support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the technician’s responsibilities will include shift work, including some weekends and holidays. This position is based in TrustComm’s facilities at the Ellington Field Joint Reserve Military Base in Houston, Texas.

 -Basic Qualifications
• HS Diploma or equivalent
• Ability to pass background check
• Proof of U.S. Citizenship

– Basic troubleshooting experience is a plus


Priorities to be Accomplished within the First Six Months

Be a “sponge” and learn TrustComm’s business

With a learning attitude and aptitude, roll up your sleeves to get things done that need to be done, however menial

Learn how to troubleshoot VSAT systems

Provide help desk support

Monitor iDirect TDMA equipment

Open and track trouble tickets using IssueTrak

Maintain system and customer configurations

Total On-Target Compensation

TrustComm is positioned to reward performance. The target compensation is a combination of a base salary plus a performance-based bonus. The on-target-earnings range is between: $30K – $35K, with no cap on the performance bonus.
Pay cycle:
• Base salary paid semi monthly, performance bonus paid semi-annually.

About the Company

With corporate offices in Quantico, VA and the teleport at the Ellington Joint Reserve Base in Houston, TrustComm is the premier global provider of innovative, secure satellite communications (SATCOM) application solutions.

The only satellite communications provider with its own network infrastructure and 24/7 primary Network Operations Center located on a secure military base, TrustComm’s unparalleled global network, industry experience, ISO 9001:2015 registered customer satisfaction processes and engineering expertise exceeds the security and reliability standards of our customers.

TrustComm uniquely combines extensive satellite access and expansive terrestrial capacity with highly effective applications to deliver best-fit, custom end-to-end solutions. For customers requiring instant, robust and easily deployable connectivity, our solutions provide maximum reliability across a wide range of applications.

From broadband Internet access, VoIP and voice, video conferencing and data communications for business continuity to emergency response, tactical field deployment and temporary usage, TrustComm delivers the ideal satellite communications solution.

TrustComm provides paramount services, supported by a highly experienced engineering team that is dedicated to setting industry standards, developing secure networks and delivering unparalleled customer service.

For an overview of TrustComm, please click here for company video

The Culture:
• Team oriented
• Empowered, project oriented
• Growth focused
• Opportunistic

More on TrustComm’s History

Originally founded in 1999, TrustComm was acquired in 2012 by the American investment group Global Secure Networks Inc. TrustComm’s assured satcom services, Terrestrial and end-to-end networks provide maximum reliability to support a broad range of applications. Those applications included broadband internet, emergency response, tactical field deployment and temporary usage. With its global network, engineering expertise, 24/7 primary S-NOC and owned infrastructure at the highly secure Ellington Field Joint Reserve Base in Houston TX. and redundant S-NOC near Quantico, VA., TrustComm exceeds the security and reliability standards of its clients.

To download the company brochure, please click here

Summary of Benefits
• Family Medical
• Dental Benefits
• Vision Benefits
• Life Insurance
• 401 K
• Short and Long Term Disability
• Paid Holidays
• Floating Holidays

To download TrustComm Benefits Summary, click here

Executive Bios

Bob Roe
Chief Executive Officer

Experience: 35 years

Bob Roe joined TrustComm as Chief Executive Officer in March 2012.

Mr. Roe has more than 35 years’ experience as a satellite communications professional, including senior management positions with Stratos Global Corp. from 1998-2011.

Prior to joining TrustComm, Mr. Roe served for more than five years as President and CEO of Stratos Government Services Inc. (SGSI) where he led highly successful programs to meet the COMSATCOM needs of the Dept. of Defense and other federal and state agencies. Under his leadership, SGSI deployed commercial satellite communications infrastructure for the U.S. Coast Guard, the U.S. Navy Military Sealift Command and several other military agencies.

From 2006-11, Mr. Roe also served as chairman of the Mobile Satellite Users Association.

Prior to his career in commercial satellite communications, Mr. Roe served 22 years in the U.S. Navy as a communications and intelligence officer. His assignments included surface shipboard tours on cruisers and aircraft carriers, airborne commands in C-130 Hercules aircraft TACAMO Surveillance program, and Mobile Communications Units in Desert Storm.

He earned a Bachelor of Arts Degree in Management and a Master of Science Degree with honors in Business Management, from National Louis University in Evanston, Illinois.

Ian Canning
Chief Operating Officer

Experience: 25 years

Ian Canning has more than 25 years’ experience in the global satellite communications and telecommunications industries. He joined TrustComm as Chief Operating Officer in January 2012. In this position, he is responsible for the day-to-day operations of the Company.

Prior to joining TrustComm, Mr. Canning served as a senior marketing executive for Stratos Global Corp., the leading global provider of advanced mobile and fixed-site remote communications solutions. He was responsible for Stratos’ global product and marketing portfolio, generating more than $700 million from advanced remote communications solutions, including the Stratos Advantage range of value-added services.

He served in a number of roles during his tenure at Stratos, including Vice President, Global Product Marketing (2010-11), Vice President, Marketing and Product Management (2007-10), Stratos’ Managing Director, EMEA and Vice President, Sales (2004-07), and Director, EMEA and Asia (1999-2001).

In addition, Mr. Canning’s experience includes posts with other leading players in the commercial satellite communications industry. From 2001-03, Mr. Canning served as Director, Business Development EMEA and later as Director, Sales EMEA for Iridium Communications Inc. From 1995-99, Mr. Canning served as Manager, Partnership Program for Inmarsat. From 1983-99, he held senior sales positions with a variety of global satellite, electronics and telecommunications companies, including Nortel Networks, Motorola Codex and Racal Datacom.

Mr. Canning earned an MBA from London’s Greenwich School of Management.


Vineet Puri
Chief Financial Officer

Experience: 25 years

Vineet Puri currently serves as Chief Financial Officer at TrustComm. In this role, he has responsibility for managing TrustComm’s finance, compliance, strategic planning, human resources, and contracts. Mr. Puri is also Senior Finance Executive at Weissker Group, with investments in technology and energy industries, where he has various roles as Senior Advisor/CFO at group companies.

Mr. Puri brings over 25 years of extensive experience in finance operations, strategic planning, treasury, M&A and risk management; gained at mid-size to multi-billion dollar global operations in technology, communications, professional services, defense and energy industries; focused on commercial and government customers.

Before joining TrustComm and Weissker Group, Mr. Puri was SVP and Chief Financial Officer at MicroTech (2012-13), a $340 million provider of information technology and products. Mr. Puri was responsible for managing MicroTech’s finance, accounting, treasury, compliance, risk management, and pricing functions.

In the satellite communications industry, he held the position of Vice President of Finance at Inmarsat Stratos (2007-12), where he was responsible for managing financial oversight of Stratos Government Services Inc., a leading mobile satellite services provider to government, with revenues over $150 million. In addition, Mr. Puri served as Director of Financial Planning and Analysis at Intelsat (2000-2007), the largest global satellite communications provider with revenues over $2.0 billion. He played an integral role in mergers and acquisitions (ranging from $100M to $6B), business ventures, global business development, corporate strategy, product development, and profitability improvement.

He has also held positions at American Management Systems Inc. (now CGI Group) and Information Systems and Networks Corp.

He holds a Masters of Business Administration from Clarion University of Pennsylvania and a Bachelors of Commerce from University of Delhi.