Satellite Operations Technician

TrustComm, Teleport Operations

Ellington Field Joint Reserve Military Base
11140 Aerospace Ave
Houston, TX 77034
http://www.trustcomm.com

 

Contact:
Jennifer Maus
Director HR
TrustComm
Jennifer.Maus@TrustComm.com
Direct: 281-272-7533

To be contacted confidentially, please click here

TrustComm

With corporate offices in Quantico, VA and the teleport at the Ellington Joint Reserve Base in Houston, TrustComm is the premier global provider of innovative, secure satellite communications (SATCOM) application solutions.

An Introductory Note: Our Recruitment Process

TrustComm has retained Boxwood to conduct a different kind of recruitment. We have selected Boxwood because we are believers in Boxwood’s unique approach to candidate selection and qualification, and we have first hand experience with this process. While this process is different, we feel that it genuinely offers both candidates and the company the best opportunity to get to know each other at a deeper level than is typical with the conventional interview approach.

TrustComm is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

We extend our sincere thanks for considering our company and for your cooperation with our process.

Position Title: Satellite Operations Technician

The Satellite Operations Technician will provide shift-based 7x24x365 Tier 1 and Tier 2 Satellite and Network Operations Support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the technician’s responsibilities will include shift work, including some weekends and holidays. This position is based in TrustComm’s facilities at the Ellington Field Joint Reserve Military Base in Houston, Texas.

Responsibilities:

• Provide shift-based 7x24x365 continuous monitoring of network and satellite space segment performance providing Tier 1 and Tier 2 support for a global TDMA/IP network infrastructure. Take proactive and reactive actions to correct customer and infrastructure issues as required
• Remotely troubleshoot VSAT systems utilizing iDirect systems and software
• Respond to customer trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
• Build, analyze, modify, and load remote options files in iDirect networks
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex system installations and startup at customer sites
• Monitor iDirect TDMA equipment configurations and network performance, in real-time, and report conditions and irregularities to the team lead
• Assist in the implementation of short and long-term standards, policies and procedures for meeting service SLAs and Quality Assurance metrics through interaction with internal and external stakeholders of the system
• Prepare reports on network utilization, performance and activity as required
• Open and track trouble tickets using IssueTrak to resolve network and/or remote terminal issues maintaining timely and accurate records
• Analyze and resolve end user hardware and software issues in a timely and accurate manner; providing end user training as required
• Respond to emergency network outages in accordance with business continuity and disaster recovery plans
• Administer all equipment, hardware and software upgrades, install and configure satellite RF, IF, and network equipment
• Develop, implement, and maintain IP over satellite TDMA and SCPC networks
• Coordinate staging, migrations and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
• Perform preventive and corrective maintenance to satellite antenna systems to include RF and IF components, IFL distributions systems, satellite hub servers, databases, and network devices. Coordinate with other team members for maintenance involving other portions of the system
• Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions
• Maintain System and Customer configuration documentation using industry best practices to meet customer objectives, while maintaining the security and integrity of the data, system, and network. Implement change management support procedures
• Provide timely and accurate reports for analysis and growth planning of the system. Including support user training and documentation and provide technical assistance for post-implementation support issues
• Support, communicate, reinforce and defend the missions, values and culture of the organization
• Participate in staying current in job knowledge with education opportunities; reading professional publications
• Perform other duties as required by supervisor

PREFERRED QUALIFICATIONS
Basic Qualifications
• Bachelor’s in Computer Science, Electrical Engineering or equivalent degree with 3-5 years experience, or 7 years direct experience related to the required skills specified
• Candidate must be able travel both domestically and internationally. Travel is projected at less than 10%, but member can voluntarily participate in long-term Field Service deployments at deployed pay rate
• Active in-scope DoD Secret clearance; or the ability to obtain and maintain U.S. Government DoD Secret Clearance; Proof of U.S. Citizenship

Skills/Abilities and Knowledge:
• Ability to work on-call shifts, including some weekends and holidays, troubleshoot and resolve technical issues under pressure; previous experience in infrastructure support or NOC/Operations environment is preferred
• Knowledge of satellite network design concepts, VSAT and IP networking
• Knowledge of fixed and mobile satellite terminals
• Knowledge of troubleshooting techniques and test equipment such as Spectrum Analyzers and Power Meters
• At least 2-years of experience operating iDirect TDM/TDMA VSAT systems
• Good customer relations and communication skills are required
• Proven experience with Linux, MySQL, Radius, DNS and IDS desired
• Knowledge of database administration and script development is a plus
• Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN and LAN technologies is required. Networking certification (CCNA, Network+, etc.) a plus
• Familiarity with tools used in monitoring network (SolarWinds, Spectrum Analyzer, M&C, etc.)
• Strong verbal, written, and interpersonal communication skills
• Ability to work independently, as well as collaboratively in a team environment
• Strong analytical and problem-solving skills
• Open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

Priorities to be Accomplished within the First Twelve Months
RF – Theory and Practical (HAM radio license, Modem, BUC, Antenna Geometry, Spectrum Analyzer)
Critical Thinking – Troubleshooting unfamiliar systems
Basic Networking (NT or CCENT or Equivalent)
iDirect Experience (from the HUB side)

Total On-Target Compensation

TrustComm is positioned to reward performance. The target compensation is a combination of a base salary plus a performance-based bonus. The on-target-earnings range is between: $55K – $70K, with no cap on the performance bonus.
Pay cycle:
• Base salary paid semi monthly, performance bonus paid semi-annually.

About the Company

With corporate offices in Quantico, VA and the teleport at the Ellington Joint Reserve Base in Houston, TrustComm is the premier global provider of innovative, secure satellite communications (SATCOM) application solutions.

The only satellite communications provider with its own network infrastructure and 24/7 primary Network Operations Center located on a secure military base, TrustComm’s unparalleled global network, industry experience, ISO 9001:2015 registered customer satisfaction processes and engineering expertise exceeds the security and reliability standards of our customers.

TrustComm uniquely combines extensive satellite access and expansive terrestrial capacity with highly effective applications to deliver best-fit, custom end-to-end solutions. For customers requiring instant, robust and easily deployable connectivity, our solutions provide maximum reliability across a wide range of applications.

From broadband Internet access, VoIP and voice, video conferencing and data communications for business continuity to emergency response, tactical field deployment and temporary usage, TrustComm delivers the ideal satellite communications solution.

TrustComm provides paramount services, supported by a highly experienced engineering team that is dedicated to setting industry standards, developing secure networks and delivering unparalleled customer service.

For an overview of TrustComm, please click here for company video

The Culture:
• Team oriented
• Empowered, project oriented
• Growth focused
• Opportunistic

More on TrustComm’s History

Originally founded in 1999, TrustComm was acquired in 2012 by the American investment group Global Secure Networks Inc. TrustComm’s assured satcom services, Terrestrial and end-to-end networks provide maximum reliability to support a broad range of applications. Those applications included broadband internet, emergency response, tactical field deployment and temporary usage. With its global network, engineering expertise, 24/7 primary S-NOC and owned infrastructure at the highly secure Ellington Field Joint Reserve Base in Houston TX. and redundant S-NOC near Quantico, VA., TrustComm exceeds the security and reliability standards of its clients.

To download the company brochure, please click here

Summary of Benefits
• Family Medical
• Dental Benefits
• Vision Benefits
• Life Insurance
• 401 K
• Short and Long Term Disability
• Paid Holidays
• Floating Holidays

To download TrustComm Benefits Summary, click here

Executive Bios

Bob Roe
Chief Executive Officer

Experience: 35 years

Bob Roe joined TrustComm as Chief Executive Officer in March 2012.

Mr. Roe has more than 35 years’ experience as a satellite communications professional, including senior management positions with Stratos Global Corp. from 1998-2011.

Prior to joining TrustComm, Mr. Roe served for more than five years as President and CEO of Stratos Government Services Inc. (SGSI) where he led highly successful programs to meet the COMSATCOM needs of the Dept. of Defense and other federal and state agencies. Under his leadership, SGSI deployed commercial satellite communications infrastructure for the U.S. Coast Guard, the U.S. Navy Military Sealift Command and several other military agencies.

From 2006-11, Mr. Roe also served as chairman of the Mobile Satellite Users Association.

Prior to his career in commercial satellite communications, Mr. Roe served 22 years in the U.S. Navy as a communications and intelligence officer. His assignments included surface shipboard tours on cruisers and aircraft carriers, airborne commands in C-130 Hercules aircraft TACAMO Surveillance program, and Mobile Communications Units in Desert Storm.

He earned a Bachelor of Arts Degree in Management and a Master of Science Degree with honors in Business Management, from National Louis University in Evanston, Illinois.

Ian Canning
Chief Operating Officer

Experience: 25 years

Ian Canning has more than 25 years’ experience in the global satellite communications and telecommunications industries. He joined TrustComm as Chief Operating Officer in January 2012. In this position, he is responsible for the day-to-day operations of the Company.

Prior to joining TrustComm, Mr. Canning served as a senior marketing executive for Stratos Global Corp., the leading global provider of advanced mobile and fixed-site remote communications solutions. He was responsible for Stratos’ global product and marketing portfolio, generating more than $700 million from advanced remote communications solutions, including the Stratos Advantage range of value-added services.

He served in a number of roles during his tenure at Stratos, including Vice President, Global Product Marketing (2010-11), Vice President, Marketing and Product Management (2007-10), Stratos’ Managing Director, EMEA and Vice President, Sales (2004-07), and Director, EMEA and Asia (1999-2001).

In addition, Mr. Canning’s experience includes posts with other leading players in the commercial satellite communications industry. From 2001-03, Mr. Canning served as Director, Business Development EMEA and later as Director, Sales EMEA for Iridium Communications Inc. From 1995-99, Mr. Canning served as Manager, Partnership Program for Inmarsat. From 1983-99, he held senior sales positions with a variety of global satellite, electronics and telecommunications companies, including Nortel Networks, Motorola Codex and Racal Datacom.

Mr. Canning earned an MBA from London’s Greenwich School of Management.

 

Vineet Puri
Chief Financial Officer

Experience: 25 years

Vineet Puri currently serves as Chief Financial Officer at TrustComm. In this role, he has responsibility for managing TrustComm’s finance, compliance, strategic planning, human resources, and contracts. Mr. Puri is also Senior Finance Executive at Weissker Group, with investments in technology and energy industries, where he has various roles as Senior Advisor/CFO at group companies.

Mr. Puri brings over 25 years of extensive experience in finance operations, strategic planning, treasury, M&A and risk management; gained at mid-size to multi-billion dollar global operations in technology, communications, professional services, defense and energy industries; focused on commercial and government customers.

Before joining TrustComm and Weissker Group, Mr. Puri was SVP and Chief Financial Officer at MicroTech (2012-13), a $340 million provider of information technology and products. Mr. Puri was responsible for managing MicroTech’s finance, accounting, treasury, compliance, risk management, and pricing functions.

In the satellite communications industry, he held the position of Vice President of Finance at Inmarsat Stratos (2007-12), where he was responsible for managing financial oversight of Stratos Government Services Inc., a leading mobile satellite services provider to government, with revenues over $150 million. In addition, Mr. Puri served as Director of Financial Planning and Analysis at Intelsat (2000-2007), the largest global satellite communications provider with revenues over $2.0 billion. He played an integral role in mergers and acquisitions (ranging from $100M to $6B), business ventures, global business development, corporate strategy, product development, and profitability improvement.

He has also held positions at American Management Systems Inc. (now CGI Group) and Information Systems and Networks Corp.

He holds a Masters of Business Administration from Clarion University of Pennsylvania and a Bachelors of Commerce from University of Delhi.